Usage Tracking & Data Collection
We ask every OrionX user once whether they are happy to share anonymous usage data. Nothing is sent until you say yes — and you can turn it off any time from Appearance → OrionX, no questions asked.
Understanding how people actually use OrionX helps us make smarter decisions: which features to improve, which PHP versions to support, which plugins to integrate with, and where to focus bug fixes. Your trust matters more than any data, which is why collection is strictly opt-in and limited to technical environment details only.
What We Collect
When you opt in, a small JSON payload is sent to our servers once a week. Here is every field in that payload:
| Field | What it contains | Why we need it |
|---|---|---|
| site_id | One-way SHA-256 hash of your home URL | Deduplicate reports — the original URL cannot be recovered |
| theme_version | OrionX version number (e.g. 1.3.3) | Track adoption of new releases |
| wp_version | WordPress version | Know which WP versions to test and support |
| php_version | PHP version (e.g. 8.2.10) | Decide minimum PHP requirements |
| mysql_version | MySQL / MariaDB version | Ensure database queries stay compatible |
| server_software | Web server string (e.g. Apache/2.4, nginx/1.24) | Identify server-specific issues |
| php_memory_limit php_max_execution_time php_max_input_vars php_upload_max_filesize php_post_max_size |
PHP configuration values | Set sensible default recommendations in documentation |
| wp_memory_limit wp_max_memory_limit wp_max_upload_size |
WordPress memory and upload limits | Identify sites with constrained environments |
| wp_language | Site locale (e.g. en_US, de_DE) | Prioritise translation efforts |
| wp_debug | Whether WP_DEBUG is on (true/false) | Understand developer vs. production split |
| wp_multisite | Whether the site is a multisite (true/false) | Ensure multisite compatibility |
| wp_permalink_structure | "custom" or "plain" — nothing more | Verify URL-dependent features work in both modes |
| active_plugins | List of active plugin folder names (e.g. "elementor", "woocommerce") | Know which integrations matter most |
| active_plugin_count | Total number of active plugins | Understand typical site complexity |
| has_elementor has_woocommerce has_orionx_core |
true / false flags for key companion tools | Prioritise compatibility work |
| customizer | Which OrionX Customizer options are turned on (true/false only — no colour values, no text) | Understand which features are actually used so we can improve or deprecate them |
| timestamp | UTC date and time of the report | Detect trends over time |
What We Never Collect
- Your name, email address, or any contact information
- Your IP address or physical location
- Post content, page titles, or any site content
- User data — your visitors' information is never touched
- Passwords, API keys, or credentials of any kind
- WooCommerce orders, customer data, or transaction records
- Your actual site URL (only a one-way hash is sent)
- Browser or device information
Plain English: We collect the same kind of information your
hosting provider shows you in a server info panel — software versions and
configuration limits. Nothing about you, your content, or your visitors.
How We Use This Data
- Establish sensible defaults and minimum requirements in our documentation
- Identify bugs that only appear in specific PHP or WordPress versions
- Test OrionX against the real-world configurations our users actually run
- Prioritise development of features that are frequently used
- Avoid adding bloat for features almost nobody uses
- Know which plugins to build and maintain first-class integrations with
Turning It Off
Opt out any time — no forms, no waiting, no questions asked:
- Go to WordPress Admin → Appearance → OrionX
- Scroll to the Usage Tracking card
- Click Disable Tracking
That's it. The weekly background job is cancelled immediately and no further data is sent. Your previous reports are retained in aggregate (we cannot delete individual submissions because they are stored without any identifying information — we have no way to know which rows came from your site).
Data Storage & Retention
Telemetry data is received by a server at troeon.com, stored in an aggregated database, and used exclusively for product analytics. Data is not sold, rented, or shared with any third party. Aggregate statistics (e.g. "60 % of users run PHP 8.2") may be referenced in blog posts or changelogs.
Last updated: June 2026 · Questions? info@troeon.com